Incident Management

Incident handling, detection, delegation, analysis, and closure. View MTTA and MTTR data. Adopt a systematic process of resolving unexpected disruptions.

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Service Health

Track Service-wise health, and attend to the ones that need immediate attention, or are underperforming.

Service Health

Track Service-wise health, and attend to the ones that need immediate attention, or are underperforming.

Service Health

Track Service-wise health, and attend to the ones that need immediate attention, or are underperforming.

Escalation Policies

Configure multi-step escalation policies to ensure that incidents are escalated to higher-level responders, when necessary. Set up customized escalation paths to prevent incidents from stalling and to meet service level agreements (SLAs) promptly.

Escalation Policies

MTTA-R Reports

Get a clear overview of MTTA/MTTR metrics, to track and improve incident resolution times. Understand where bottlenecks exist, and take targeted actions.

MTTA-R Reports

Get a clear overview of MTTA/MTTR metrics, to track and improve incident resolution times. Understand where bottlenecks exist, and take targeted actions.

MTTA-R Reports

Get a clear overview of MTTA/MTTR metrics, to track and improve incident resolution times. Understand where bottlenecks exist, and take targeted actions.

Incident Routing

Route incidents to the right teams or individuals based on predefined criteria. Whether it's an application issue, infrastructure problem, or a specific service disruption, incidents are directed to those who can resolve them.

Incident Routing

Team Collaboration

Microservice-wise Health

Smart Alerts

Integrations

On-call Incident Management

Respond to Incidents with confidence.

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